Uncovering the Hidden Drivers of Profitability—Customers, Costs and the Value Chain

November 13, 2025 @ 1:00 pm - 1:30 pm

  • Theater 2

About Session

For manufacturers, distributors and wholesalers, margin pressure is constant—and often misunderstood. Many finance teams struggle to explain where profits are made (or lost) because they can’t accurately connect product and service costs to specific customers, channels or regions. In this session, we’ll explore how integrated cost and profitability models help uncover true margins by calculating detailed product costs at any stage of the value chain and layering in customer-level cost-to-serve analytics. Using real-world examples, we’ll walk through how companies are transforming raw data into insight-driven decisions that improve pricing, service strategies and resource allocation.

Learning Objectives

  • Understand how to calculate accurate product costs across multiple stages of manufacturing and distribution. 
  • Identify customer- and channel-specific cost drivers that impact profitability. 
  • Learn how to use profitability insights to guide pricing, sales strategy and service levels. 

Speakers

Matthew Smith

Matthew Smith

President & CEO, 3C Software

Presented by